Returns & Refunds Policy

Last updated: September 14, 2025

At SHAWA FASHION, we want you to love your purchase. If for any reason you are not fully satisfied, our Returns & Refunds Policy is designed to make the process simple and clear.

1. Eligibility for Returns

  • Items must be returned within 14 days of delivery.
  • Products must be unused, unworn, unwashed, and in the same condition as received, with original tags and packaging intact.
  • Sale, clearance, or final-sale items are non-refundable and cannot be returned.
  • For hygiene reasons, accessories (e.g., earrings, undergarments, or intimate apparel) are not eligible for return.

2. Return Process

  • To initiate a return, please email us at Help@shawafashion.com with your order number and reason for return.
  • Once approved, you will receive return instructions. Please ensure items are securely packaged.
  • Customers are responsible for return shipping costs unless the product was received damaged, defective, or incorrect.

3. Refunds

  • Once your return is received and inspected, we will notify you by email regarding the status of your refund.
  • Approved refunds will be issued to your original payment method within 7–10 business days, depending on your bank or card issuer.
  • Shipping fees are non-refundable unless the return is due to our error.

4. Exchanges

  • At this time, we do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order.

5. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect product, please contact us immediately at Help@shawafashion.com with photos of the item. We will arrange a replacement or full refund at no extra cost to you.

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